Colaborativa
Questions Are a Part of our Daily Routine
Can you recycle and access your knowledge easily, systematically and in real-time?
Can you connect to different platforms through a single base?
While launching a new product can you assess knowledge gaps?
Is searching for information on legacy
systems a problem?
Can you easily identify and digest content, communications, or words at
the enterprise level?
Are your procedures always updated?
When you have questions, we help you get the answers.
Colaborativa is an enterprise level, cloud-based machine learning platform that facilitates harnessing institutional memory, that is accessing the sum total of all facts, experiences, concepts and knowledge held within your company. With its extraordinary natural language processing capabilities, it allows your employees to collaborate and retrieve information in ways not possible before. It also allows you to automate processes in unprecedented ways.
Colaborativa has been used in a global bank to automate credit application processing. Other examples of how Colaborativa can be used are:
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Automatic Ticket Resolution: When a support center ticket is generated, this platform can automatically resolve issues based on history of previous tickets. Only those tickets requiring further involvement are escalated. This will lead to significant cost savings and improved customer satisfaction.
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Call Center Improvements: By harnessing the natural language processing capabilities of Colaborativa, capturing and analyzing call center-client interactions becomes a cinch. Analyzing millions of minutes of conversation for patterns and subsequent recommendations is no longer a herculean task.